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[Microsoft Teams] Improvements to the call delegation feature for mobile clients

August 28, 2023 by
Clementine Nzono

Microsoft made available in July a significant improvement to the call delegation feature for Teams applications



For some time now, the call delegation feature has existed, allowing a user to select someone in Teams to act as a delegate, meaning to receive and make calls on their behalf. When you add a delegate, you essentially share your phone line with that person, enabling them to view and share all your calls.

Microsoft now also offers a simplified experience for users who have configured call delegation, which will be available on the Teams mobile application.

Roadmap: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=123753

The feature is currently being rolled out.

Mobile users now have a Line Appearance tab shared on the Calls application.

The new user interface will allow delegates to easily view the different delegator lines they manage and their own delegates.

Users will have a dedicated tab for viewing their delegates and the people they support, which will facilitate the management and monitoring of their manager or administrators.

The feature is straightforward to use, navigate to the Calls application of your Microsoft Teams client, select the new Shared Lines tab

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