The digital and innovation are unquestionably two strategic priorities for all organisations during these periods when organisational resilience is being severely tested.
In this context, it is clear that innovation takes many forms.
This is precisely the case for companies such as ST Digital, which must innovate ahead of time because their clients expect an acceleration effect from them — a capacity to propose solutions and services to address the new uses of their end customers.
Of course, the integration business still largely involves deploying and implementing solutions developed by other companies (publishers, who are masters of their own software roadmap).
Nevertheless, it is important that African digital services companies influence these roadmaps in order to participate in the design of tomorrow's solutions, make them accessible through new service models, and decode new possible uses.
Today, our clients no longer ask us solely for technical expertise in software, but for business expertise in order to propose solutions that are increasingly tailored to their use cases, ready to use without the burden of lengthy build times.
It is in this context that an underlying trend seems to stand out: managed services.
ST Digital has enriched its approach by hosting, operating and maintaining strategic platforms, acting as an augmented IT department in the eyes of our clients.
We constantly seek to blend innovations both in human expertise to improve processes and in technologies, in order to create new, even more high-performing service models. All these combinations enable greater productivity and competitiveness.
To innovate incrementally every day, collaborative work is essential. Implementing tools that enable teams to exchange effectively and develop a form of collective intelligence is a guarantee of performance.
We can mention collaborative communication tools such as Microsoft Teams, which enable day-to-day informal exchanges without complex workflows, and in real time.
Businesses must therefore embrace all dimensions of innovation to ensure their long-term growth.